Description
This course is designed for entry-level students looking to kickstart their careers in the field of business process outsourcing.
Students will be gaining an understanding of the concepts and strategies applied in the field of BPO while learning different techniques in the call centre and transcription process. Apart from that, this course is designed to provide students with the extensive knowledge required to understand the legal and ethical practices of the BPO working environment.
By the end of the course, students will be receiving multiple interview invitations from various organisations.
Learning Objectives
Land a job through School of Careers
Career Options
- Call Centre Executive
- Customer Service Executive
- Telemarketing Executive
- BPO Project Manager
- BPO Operations Manager
- Quality Analysis
Requirements
- Had obtained a diploma/degree from a local university
- Able to learn using a computer desktop/laptop
- Stable internet connection with web cam and microphone
Material Includes
- Lecturing & mentoring
- Practical case studies & learning activities
- Group/individual projects
- Assessments
Course Outline
30 Lessons15h
Part 1
Self-Discovery
Career Strategies
Growth Mindset
Personal Branding
Crafting The Perfect Resume
Job Search Strategies
Self Management
Etiquette & Grooming
Interview Dos & Donts
Basic Computer Skills
Basic Financial Literacy
Communication at Workplace
Professional Development
Part 2
Bonus Content
Employer Options
Your Instructor(s)
School of Careers
Admin
A competency-based educational institution providing education that is relevant, affordable, and job placement guaranteed.
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