Description
This course is designed for entry-level students looking to kickstart their careers in the field of customer service.
Students are expected to become more customer-focused and have a complete understanding about customers’ logical and emotional motivations which prepared them to deliver an outstanding service to customer. Apart from that, students will be learning the skills to deal with customer complains and feedbacks in a professional manner.
By the end of the course, students will be receiving multiple interview invitations from various organisations.
Learning Objectives
Land a job through School of Careers
Career Options
- Customer Service Representative
- Customer Service Specialist
- Customer Service Operations Manager
- Customer Relations Advisor
- Product Support Specialist
- Receptionist
Requirements
- Had obtained a diploma/degree from a local university
- Able to learn using a computer desktop/laptop
- Stable internet connection with web cam and microphone
Material Includes
- Lecturing & mentoring
- Practical case studies & learning activities
- Group/individual projects
- Assessments
Course Outline
30 Lessons15h
Part 1
Self-Discovery
Career Strategies
Growth Mindset
Personal Branding
Crafting The Perfect Resume
Job Search Strategies
Self Management
Etiquette & Grooming
Interview Dos & Donts
Basic Computer Skills
Basic Financial Literacy
Communication at Workplace
Professional Development
Part 2
Bonus Content
Employer Options
Your Instructor(s)
School of Careers
Admin
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